Yesterday morning I received a call from Andy... my heart nearly skipped a beat... normally he will not call me at such an hour... unless.... Mothers are always the worried kind, right?
I guess he must be in the office for I could not hear properly what he wanted to say and I quickly walked to a more quiet environment to hear what he said. At first I misheard that he wanted to resign... I guess I need to go to get my ears checked!
Actual fact - both brothers have ordered a gift hamper for me through Eu Yan Sang online website on 11th May, 2014. They wanted to surprise me with the gift but unfortunately, I did not get the surprise at all. I did not receive any gift from EYS. He tracked down the order through online and was shocked that it showed "Failed" though payment has been made. Since he is not in Malaysia, he told me to call up their customer service and followed up with them.
I called up EYS customer service... lady said she would check it out... waited few hours, I called again, she said still checking... I called again in the afternoon, still checking again ...that was when my patience ran out, I asked why they needed 11 days to check out the delivery and why it failed to show even when payment has been made? Wasn't meant to be sarcastic but I thought I should be given a logic explanation.... By then, I wrote them an email and commented in their FB as well with all the details....
At around 4.30pm, I received a call and was told that the goods would be delivered in the evening... Finally! Yes, the goods managed to arrive.... I didn't want to ask why the delay.... I guess he would not know what to say....
Actual fact - both brothers have ordered a gift hamper for me through Eu Yan Sang online website on 11th May, 2014. They wanted to surprise me with the gift but unfortunately, I did not get the surprise at all. I did not receive any gift from EYS. He tracked down the order through online and was shocked that it showed "Failed" though payment has been made. Since he is not in Malaysia, he told me to call up their customer service and followed up with them.
I called up EYS customer service... lady said she would check it out... waited few hours, I called again, she said still checking... I called again in the afternoon, still checking again ...that was when my patience ran out, I asked why they needed 11 days to check out the delivery and why it failed to show even when payment has been made? Wasn't meant to be sarcastic but I thought I should be given a logic explanation.... By then, I wrote them an email and commented in their FB as well with all the details....
At around 4.30pm, I received a call and was told that the goods would be delivered in the evening... Finally! Yes, the goods managed to arrive.... I didn't want to ask why the delay.... I guess he would not know what to say....
Two paper bags... three boxes....
What can I say but Thank You...
Mama here really need these supplements, Sons...
LOL...
Despite the delay, I am touched by both of you...
Mama here really need these supplements, Sons...
LOL...
Despite the delay, I am touched by both of you...
*Tor Chey Sai*
Now. I am wondering...
IF we did not follow up with the calls and email, will the Gift ever arrive?
so thoughtful and sweet of you sons... :) enjoy..
ReplyDeleteYes, I will.. though a bit too expensive.. :) Mothers are mothers...
DeleteThis's so sweet!!!
ReplyDeleteI know right, sometimes I wondering that too, but I believe in fate la, if the "things" is yours, no matter how it will reach on your hand one!!!
hahaha... what is paid must be delivered is more like it..
DeleteYou are such a great mama and you deserve it. Both your sons are so sweet & thoughtful and you are truly blessed to have them.
ReplyDeleteYes, they are.. God's Grace..
DeleteYour sons are so sweet.. I don't know how long I have to wait for my turn, teehee.. Your title looks like storybook title la.. Those storybooks by Enid Blyton type, keke.. Lucky got follow up, if not, I think it won't arrive leh..
ReplyDeleteCos I love to read enid blyton ma.. hahaha.. all the mystery series I have read over and over again.. the Five Find Outers! Yes, glad we did follow up ...
DeleteWhat lousy service, want to run their business online. Tsk! Tsk! Terrible!!!
ReplyDeleteSuch wonderful sons you have. Andy not in the country too? Same place as his brother? When you retire, can go and live with them there.
I don't know yet... see if they are still single then... :)
Deletewah, delayed for 11 days?? and if you had not given them a call and then followed up with email and FB comment, i guess they would have been "delayed" forever.. nobody even wanted to check what's wrong, and the standard answer "still checking", yes, they deserved to be "hentam" lah.. anyway, glad that you got the good stuffs already, and yeah, so "bou" with the chicken essence and bird nest~~ :)
ReplyDeleteOne is boe and one is yoon... so it neutralizes I guess...
DeleteThis is bad service! Well, what a surprise and turn of event. Looks like you have to demand for your surprise Mother's Day gift. Lol.
ReplyDeletehahaha.. Now you said it, I guess I had! Maybe they have too many online deliveries to do....
DeleteAww....that's so sweet of your boys.....
ReplyDeleteBut the service is so poor. A surprised from your boys turned out to be some worries for all of you. And you even have to call up the customer services to follow up. On the positive side, luckily your gifts still arrived safely after the complained.
Payment has been made... if it isn't I wouldn't bother to follow up... and it is not a small amount... so have to chase and chase.. hahaha...
DeleteNow they have proven that sons are equally thoughtful too! I like your boys! Makes my gender proud too! kekeke
ReplyDeleteYou know what? I will watsap my friend tonight and tell him to pass words to EYS Datuk boss that their service sucks like maggots & worms! I also like their hampers and products but how could they make Claire wait for 11 days?? I would have turned into a crazy Godzilla. Arrrrghh!!!!!!!
You need more face masks to iron out this fresh wrinkles? Muahahaha just kidding lady.
hahahaa.. Yes, I need!! Are you supplying the Japan masks to me??? hahahaa... Definitely got wrinkles at my age and very obvious too! Your friend is working with EYS? Thanks for conveying the message then!
DeleteMy friend's family is family friends with boss.
DeleteOk, friend's family ... family's friends with boss! hahahaa..the distance is like from Penang to Johor...
DeleteSo sweet of your sons...
ReplyDeleteWhat service is this, so lousy, shame on the company....
The best part is that they said the payment failed when it has been passed the very day..
Deletereally bad service...supposed to be a happy occasion for Mother's day with gift receiving, but turns out to be a frustrated one...EYS is giving more wrinkles to the Mothers...drink chicken essence/herbal stuffs also cannot substitute back
ReplyDeletehahahaa... must drink more birds nests to soothe and cool down, right!
DeletePhew, luckily the parcel din't went missing at all!!
ReplyDeleteNice presents, you are a very lucky mummy ;)
Thank you Hayley...
DeleteThe service is really bad. I guess your sons will not use their service again. So sweet of your sons to buy you this gift.
ReplyDeleteThey thought can surprise me last week.. hahaha.. but instead I ended up following up with the company...
DeleteYes! You just have to play rough with all these people, they are good at tai-chi only, nothing else. Anyway, glad that you are happy with the gifts sent by your sons :D
ReplyDeleteYeah.. if no follow up, sure gone with the wind because status showing Failed...
DeleteBut the mystery was not solved!! :)
ReplyDeleteThe gift arrived.. lantak what reason.... no mood to ask..
Deleteoh dear..next time yr boys can order from me and I will make sure that you will receive them on time.
ReplyDeleteGood suggestion! I will give them your number.. hahaha... like mom is asking for gifts.. very unthoughful la.. :p
DeleteClaire, I think you would never have gotten it if you had not called. And even when you called, you still had to keep calling! This is not a well organized company and not good customer service! But your sons are the best!!!
ReplyDeleteMaybe they made a blunder somewhere.. not sure... cos the status showed failed and they didn't even give me a call...
DeleteGood to take supplements but try those that I told you before. It's time tested with such a long history.
ReplyDeleteYeah, I bought before also.. and always left in fridge.. :(
DeleteGosh, what an experience! Well, it's better late than never I guess. Happy Belated Mother's Day, Claire!
ReplyDeleteYes, received with relief.. Thank you, Shirley!
DeleteI saw their website is quite nice and professional. Didn't know their service is not up to expectation.
ReplyDeleteNvm...mama is happy now. Pou pou the Qi!
Wonder why they couldn't capture the payment ...my son emailed to them but no reason was given...
Delete