Skip to main content

How To Know What Others Think Of Your Company

When you are a consumer looking into companies to provide a good or service, what's one of the first things you do after looking at price tags? You ask around about what others think of the company. Whether they have quality products or services, whether they have a reputation for trying to scam their customers and so forth. With the internet, this information has become even easier to find.
And yet, also because of the internet, the information is far more unreliable. Negative reviews are more amusing to read and carry quicker than positive ones after all, and one little incident can be blown far out of proportion. But what can be done about this?

The first step is to find out what your reputation on the world wide web actually is. This can be done a number of ways. Perhaps the most reliable is to get another company to do the legwork for you, such as by being able to review job listings at Failing that, you can enter your company into a search engine, search for posts about it on Facebook and so forth and dig through to see how many negative versus positive comments there are, and how much attention each of these are getting from others. Needless to say if the negative comments are numerous or getting a lot of attention, that will scare a lot of customers away. In some rare cases there might be organized movements to disrupt or boycott your company.

A reputation is not easily fixed. If you want to have a positive reputation, run a PR campaign, preferably organized by a third party with experience. Be more open with your customers by organizing company forums or a Facebook page for you and them to talk. Try to swing the positive comments to attention and the negative ones to less a one by liking and disliking reviews while reporting overly offensive ones to the relevant authorities so the post could possibly be taken down. Even if you already have a good reputation doing all of this can seriously increase your flow of customers.

Being aware of what others think of you will help guide your policy and actions. Knowing what people think will make you aware of what they want, which will in turn lead to being able to provide quality goods and services without having to worry about smear campaigns.


Popular posts from this blog

Reunion At Museum Restaurant At Starling Mall

CLASSMATES REUNION... but not from my year.  i just tagged along with my sister who wanted my company that evening.  She was going to meet up with some of her classmates at The Starling mall.  I did not want to drive there, taking Grab is a much easier and practical choice, considering it was rush hour in the evening.  Furthermore, I am not familiar with the roads... both of us might panic on the federal highway.  LOL... 
Having someone to take us there is so stress free, we only have to pay RM20 for the ride.  :)  Our first time to Startling Mall and being made familiar by one of the bloggers, Phong Hong who used to post up her lunch meals taken from there.  We were supposed to meet up at 7pm but we reached there an hour earlier to "survey" the shops and ended up buying a "bit."  Blame it on my sister who always like to give positive comments most of the time!   The dinner was held at The Museum.... Originated from Ipoh actually and how there is a branch here in …

Getaway Weekday Trip To Cameron Highlands


It has been two years since I last made an overnight trip to Cameron Highlands.  It was an impromptu trip, we only talked about it a couple of nights and the next day, all was arranged and done.  My friend rented the apartment from her niece, for two nights, we got a good deal, each of us only paid RM50 for a two nights stay.  Of course, it was an off peak season, otherwise we could not get the good deal offer.  LOL.... My friends planned everything from A to Z, they even went marketing to buy all the food stuff needed, pre-cooked some to take up for our steamboat dinner in the evening.  The weather was very cooling and nice, we had to wear our jackets especially in the evenings and mornings. 

Started off our journey by eating something light from Ipoh cos we have planned to take something good for lunch in Tringkap.  On the way, we stopped at a place called Green View Garden for some desserts before proceeding for our lunch.  Hmmmm... desserts before main meal?
Our fir…

Gathering At Top Grade Hot Soup, Ipoh

HOT SOUP ON RAINY DAYS... Yes, nowadays it pours, almost every day and in the late afternoon.  So cooling that I do not need to switch on the air con these days.  For cooling days, it is best to drink hot soup but do not land into one, okay?  LOL.. 
A few of my classmates planned an evening out at Top Grade restaurant at Festival Walk area.  I did not know that Ipoh has a branch, my first time was taken in Penang.  The boss told us that they have a branch in Ipoh, that sounds great!  I like their soup cooked with coconut water, the sweet taste is there... but funny, I don't know it is me or the soup, I still find the one I ordered in Penang is much nicer than this Ipoh branch.  I tried two times in Ipoh, my verdict?  The soup is still better in Penang.. okay, Penang wins!  The coconut soup base looks like this.....  Consisting of chicken, pig stomach, chestnuts, corn, red dates...  It cost RM58 since I am a member.. otherwise it is RM78... Others are add-ons...  And the soup gang…