Skip to main content

Top Tips for Customer Retention

One of the biggest misconceptions for business owners is that the customer journey ends at the acquisition phase. Once they have bought your product, that is absolutely not the end of the journey, it's just the beginning. Once you know your sales and marketing efforts are a success, you’ve delivered the expected product or service. You will then find out that the next thing to do is to create a solid and ongoing relationship with your customer based on reliability and trust. This will enable them to feel confident in continuing to work with you. Retaining your customers is the number one way that you can build your business and build your reputation to be positive.

With the help of getting more information on Best Live Chat software for small business, and understanding the best communication tips for customer attention, you will be able to provide the best possible services as contracted and exceed your customer expectations. Customer retention is more profitable than finding new clients, it often costs a lot less money to keep the customers you have than having to target new customers all the time. With this in mind, we’ve got some top tips to enable you to retain your customers.

Image source: Pexels

  • Be honest. Customers will never like to be lied to – nobody enjoys being lied to. Honesty is your significant pillar of any relationship. In your business, creating false expectations to make your customers happy will bounce back and hit you in the face. You want your customers to appreciate the way that you work so if something isn’t coming along the way you expected it to, say so! They will respect your honesty more than they will want to be led on.

  • Always be realistic in your goals. Whatever you have in mind for your business, you need to be creating solutions that are realistic. This way, you can offer realistic expectations for your customers and they will appreciate that from you. It will allow you to perform correctly and not slip on deadlines, and it will help you to allow clients to know when they can count on their product or service and organise themselves around that. You need your customers to feel like they can trust your services are correct, so you need to be realistic with your goals and realistic with your customers. 

  • Be present. We talked about having the best chat live software for your small business, so you need to consider how present you are currently. Being formal is essential in your working environment, but it does take away the human aspect of relationships. You want to be able to be reachable to your customers, no matter the time of day, and starting with a chat box for after hours will help you to be able to respond to your customers messages much faster and with better ease. 

Your customers need you to be there for that, but they also need you to be realistic and honest with them at all times.


Popular posts from this blog

Chinese New Year Reunion Dinner At San Jose 2022

TABLE FOR FOUR... We had our own reunion Chinese New Year dinner on Monday evening.... we made a simple one, just hot pot at home.  All we have to do is to clean the vegetables, get everything defrosted... and the hot pot boiling with a packet of seasoning.  They sell a lot of hot pot seasoning over here, from tomato soup to shrimp and chicken soup, I just threw in the whole packet of paste.  No doubt not so healthy but it is so easily done....  As usual, Chinese New Year won't be CNY without a plate of Loe Sang...  No crackers so I put in a few pieces of Tacos... LOL... Most important is the sauce....  The apricot, plum sauce and honey makes it right.... And our dishes for the evening..... We ate too much shrimps the day before so we omitted for this evening.... Simple and yet satisfying meal for our Reunion Dinner....

Cookies For Chinese New Year 2022 In San Jose

MISSING IN BLOGGING AGAIN.... this has become a norm now ever since I arrived to this continental... LOL... Now I understand the word of Full Commitment when it comes to taking care of baby... seriously, I have to be fully commited and occupied by this little cheeky fella who is now going to be his 10th month soon.  Wow... time flies, when I first came, he was just slightly over four months... that being said, it is soon time fo rme to pack my bags and leave.  LOL... My 6 months being a babysitter is soon over... and did I say I can hardly wait?  NO, NO... I love my job here and I am going to miss my baby tremendously!  I only don't miss his cries!  LOL...  OK, by the time I write this post, Chinese New Year is over, it is now the 4th day of CNY.  Two days before the Lunar New Year, my daughter-in-law and I cooperated fully and baked a few types of cookies.  Looking back at these pictures, I dare say that we did a good job... not on the cookies but at least we had a great time bond

Three Hours City Tour At Ensenada, Mexico

A THREE HOURS CITY TOUR when we embarked in Mexico on the second morning.   My sister booked the three hours city tour in Ensenada, Mexico, a van came to pick us up from the port.  Ensenada is the border of Mexico and it reminds me of Hatyai, a border town too between Malaysia and Thailand.  We were taken to a shopping area where we must haggle for the goods.  LOL.. Yes, something common in my own country... Anyway, we did not buy anything for ourselves... just a wooden handmade truck for my grandson which cost $8usd.   Nothing much to shout about on this three hours excursion, I was so sleepy on the way back to the ship that I dozed off and only awaken when we were driven through the town.  All in all, I just wanted to step onto Mexican soil and I would give this a miss if I were to go on this Mexico cruise again.  LOL... At the open area shopping walking towards the Blowhole... This is La Bufadora Blowhole, an amazing natural marine geyser that is capable of shooting water over 60 fe