Skip to main content

How To Know What Others Think Of Your Company


When you are a consumer looking into companies to provide a good or service, what's one of the first things you do after looking at price tags? You ask around about what others think of the company. Whether they have quality products or services, whether they have a reputation for trying to scam their customers and so forth. With the internet, this information has become even easier to find.
And yet, also because of the internet, the information is far more unreliable. Negative reviews are more amusing to read and carry quicker than positive ones after all, and one little incident can be blown far out of proportion. But what can be done about this?

The first step is to find out what your reputation on the world wide web actually is. This can be done a number of ways. Perhaps the most reliable is to get another company to do the legwork for you, such as by being able to review job listings at Reputation.com. Failing that, you can enter your company into a search engine, search for posts about it on Facebook and so forth and dig through to see how many negative versus positive comments there are, and how much attention each of these are getting from others. Needless to say if the negative comments are numerous or getting a lot of attention, that will scare a lot of customers away. In some rare cases there might be organized movements to disrupt or boycott your company.

A reputation is not easily fixed. If you want to have a positive reputation, run a PR campaign, preferably organized by a third party with experience. Be more open with your customers by organizing company forums or a Facebook page for you and them to talk. Try to swing the positive comments to attention and the negative ones to less a one by liking and disliking reviews while reporting overly offensive ones to the relevant authorities so the post could possibly be taken down. Even if you already have a good reputation doing all of this can seriously increase your flow of customers.

Being aware of what others think of you will help guide your policy and actions. Knowing what people think will make you aware of what they want, which will in turn lead to being able to provide quality goods and services without having to worry about smear campaigns.

Comments

Popular posts from this blog

An Evening Dinner At Chef Chew Kitchen, Petaling Jaya

BACK TO SG. BULOH for a couple of days.... Come evening, we went for dinner at Chef Chew Kitchen in Seksyen 19, Petaling Jaya.  Since it was my first time there, I did not know what to expect except to sit back, relax and eat.  LOL... It is a one shop lot restaurant so tables are very limited.  Reservation was made at 6pm to be on the safe side, to avoid crowds and waiting for food was very minimized at this time of the day.  For the seven of us, these dishes were served on the table... Thumbs up even before the dinner...  And soon these are served...  Claypot braised ribs...  Their signature dish... Fish Maw...  First time eating fish maw which is whitish in colour...  Black Beancurd with Pumpkin sauce... Hey, this restaurant indeed serves new to me! This must be Sweet Sauce Chicken... For the American... Cos we Asians like Steamed Chicken like this!  LOL...  And the star dish of the dinner is this...  Freshly steamed and succulent prawns

Our Orders From Afghanistan, Spanish And Australia

My Final post on the Food Festival in the Victoria Market on Wednesday night.... The atmosphere at the market was "enhanced" by the cheerful songs and music by a group band... It was indeed a merry evening filled with music-licous folk songs in the air... . Ok, how to find four seats in this crowd.... hmmmm....... Somehow we managed to... and these were what my boys brought back to our table.... Mexican rice with oysters... or is it Spanish rice?   Both are the same, I guess... LOL.... Afghanistan Food.... chunks of chicken meat with naan.... Brazilian food.... don't ask me what it is.... I just ate what was on the table....  But I am amazed by this giant burger....  ..... and what burger is this? They told me it is Crocodile Tail Burger! Meat from the crocodile tail?  Is it just a name or what... I really don't know... Took a few bites of it... and I am full!! Well, these were the food we

Reunion At Museum Restaurant At Starling Mall

CLASSMATES REUNION... but not from my year.  i just tagged along with my sister who wanted my company that evening.  She was going to meet up with some of her classmates at The Starling mall.  I did not want to drive there, taking Grab is a much easier and practical choice, considering it was rush hour in the evening.  Furthermore, I am not familiar with the roads... both of us might panic on the federal highway.  LOL...  Having someone to take us there is so stress free, we only have to pay RM20 for the ride.  :)  Our first time to Startling Mall and being made familiar by one of the bloggers, Phong Hong who used to post up her lunch meals taken from there.  We were supposed to meet up at 7pm but we reached there an hour earlier to "survey" the shops and ended up buying a "bit."  Blame it on my sister who always like to give positive comments most of the time!   The dinner was held at The Museum.... Originated from Ipoh actually and how there is a branch